The following page is designed to help you with some of the most frequent questions regarding items, orders, shipping and payment details
Generally, watches over 20 years old are considered vintage. However, some brands or specific models may be classified as vintage even if they are younger, depending on their historical significance or rarity.
Certain vintage watches can appreciate in value over time, especially rare or highly sought-after models. However, it's important to research and understand the market before making any investment decisions.
We guarantee the authenticity of all our watches. Within the product page, you can see detailed descriptions and transparent information about the watch's history and condition.
Yes, vintage watches often require more delicate handling and maintenance than modern watches. We recommend regular servicing by a qualified watchmaker and taking precautions to avoid exposure to moisture, extreme temperatures, and impacts.
We can help connect you with experienced watchmakers who specialize in vintage timepieces.
Many factors affect the final price of a watch. The listing price of the watch is not the only expense; there are also other charges for shipping, insurance, packaging, and taxes. Contact our customer service team for more details.
Our team of experts carefully examines each piece, considering factors such as hallmarks, materials, construction techniques, and style to determine age and authenticity.
Yes, we provide all possible certifications for our items that we can find. Some of our pieces are so vintage that it is simply impossible to find any certificates. Therefore, you will not always be able to find the original certificates within the product page. However, each item from our collection is carefully selected by our experts who determine its value and rarity.
We offer a range of vintage jewelry in varying conditions, from excellent to good, with clear descriptions and photographs detailing any wear or nuance.
Vintage jewelry should be handled with care and stored properly to prevent damage. We recommend avoiding exposure to harsh chemicals, excessive moisture, and direct sunlight.
Bespoke jewelry is custom-designed and handcrafted jewelry made to your unique specifications. It's a collaborative process where you work closely with a designer to create a one-of-a-kind piece that reflects your individual style and preferences.
The timeline for creating a bespoke piece depends on the complexity of the design and the availability of materials. We will provide you with an estimated timeframe during the consultation.
We offer a wide range of precious metals, gemstones, and other materials to choose from. Whether you prefer classic diamonds and gold or unique gemstones and alternative metals, we can source the perfect materials to bring your vision to life.
The cost of bespoke jewelry varies depending on the design, materials, and craftsmanship involved. We'll provide you with a transparent quote upfront so you know exactly what to expect.
Yes, we offer complimentary consultations to discuss your bespoke jewelry project. We'll guide you through the process, answer your questions, and help you bring your dream piece to life.
Signed jewelry bears the maker's mark, a unique stamp or inscription that identifies the designer or manufacturer. This mark can indicate the origin, authenticity, and sometimes the era of the piece.
Signed jewelry often holds greater value than unsigned pieces due to its provenance and the reputation of the maker. Signed pieces from renowned designers or historic brands can be particularly sought-after by collectors.
We offer a curated selection of signed vintage and antique jewelry from various designers and eras. Our collection includes pieces from Cartier, Bulgari, Chaumet and other luxury brands.
There are several main characteristics that determine whether a diamond is suitable for investment or not. They are: high quality, larger carat weight and uniqueness of a diamond, for example, fancy colored diamonds or diamonds with unique cuts can be particularly valuable.
The value of a diamond is determined by the "4Cs": Carat weight, Cut, Color, and Clarity. Additional factors such as fluorescence, polish, and symmetry also influence value.
We provide diamonds accompanied by reputable certifications from leading gemological laboratories. We offer GIA, HRD, IGI certificates for our diamonds.
Within the product page, you can find a dedicated section containing details from the diamond certificate. Each diamond listing on our website will clearly state which laboratory provided the certification.
Yes, you can request a certificate of authenticity for your gemstone purchase. Please inform our team at the time of purchase to arrange for the certificate.
We offer only natural diamonds and gemstones on our website.
We offer a 30-day return policy for all items purchased from our website. Please refer to our Return Policy page for more details.
If you don't know how to determine the size of a piece of jewelry you like, you can refer to our page with detailed sizing information. If you still have any questions after visiting the tip page, please contact us and we will answer them.
If you want to change your address after the order is completed, please contact our customer service team as soon as possible.
The delivery time will depend on several factors, including the type of item you ordered, your location, and the shipping method you selected. In general, most orders are processed and shipped within 3-5 business days.
Once your order has been sent, you will receive a confirmation email with tracking information.
Yes, we offer international shipping for our products. Please, note that shipping rates and delivery times may vary depending on the destination.
Shipping costs may vary as they depend on the destination. Please contact us if you would like to specify your shipping costs.
We always pack our products thoroughly and carefully to give you not only an unforgettable experience and unique emotions, but also the peace of mind that your purchase is safe and protected. Our packaging is not only incredibly beautiful but also secure.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use your Wire account for payments.
Yes, we take the security of your online payment very seriously. When you enter your credit card details on our site, the information is encrypted and transmitted securely to our payment processor. We do not store your credit card information on our servers.
During the checkout process, your order will be subject to applicable sales tax based on your shipping address and local laws.
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